Feedback Matters

So You Want My Feedback - Episode 4: Fine Dining Restaurant Guest Survey

In this episode, we review the feedback "ask" from a "fine dining" restaurant. This is the 4th episode in our So You Want My Feedback? series, in which we review the feedback requests from hotels, restaurants, retailers, and other businesses through the lens of a guest or customer. We believe that if you are involved in a business that asks for feedback from guests or customers, you should regularly give feedback to businesses that you undoubtedly get feedback requests from during the course of your day-to-day routine (both personal & business). Why? You'll discover elements of feedback loops that resonate with you, those that don't, and how you might think of your own feedback "asks" as more of an evolving process, rather than a "set it and forget it" practice. After all, that survey request you send out is often the last point of contact in the guest experience transaction.
 
Watch the video version: https://youtu.be/JMo7khgRGPY
#cx #survey #bestpractices #guestinsight #hospitality #review

So You Want My Feedback - Episode 3: Resort Hotel Guest Survey

In this episode, we review the feedback "ask" from a large resort. This is the third episode of our So You Want My Feedback? series, in which we review the feedback requests from hotels, restaurants, retailers, and other businesses through the lens of a guest or customer. We believe that if you are involved in a business that asks for feedback from guests or customers, you should regularly give feedback to businesses that you undoubtedly get feedback requests from during the course of your day-to-day routine (both personal & business).
Why? You'll discover elements of feedback loops that resonate with you, those that don't, and how you might think of your own feedback "asks" as more of an evolving process, rather than a "set it and forget it" practice. After all, that survey request you send out is often the last point of contact in the guest experience transaction.
#cx #survey #bestpractices #guestinsight #hospitality #review

So You Want My Feedback - Episode 2: City Hotel Guest Survey

In this episode, we review the feedback ask from a hotel in a city location. Spoiler alert- things start out great but then take a turn. This is the second episode of our So You Want My Feedback? series, in which we review the feedback requests from companies, hotels, restaurants, services through the lens of a guest or customer. We point out the good, the bad, and the ugly...names and places will, of course be hidden to protect the innocent (or guilty). #cx #survey #bestpractices #guestinsight #hospitality #review

So You Want My Feedback - Episode 1: What are they asking me to do?

This is the first episode in our So You Want My Feedback? series, in which we review the feedback requests from companies, hotels, restaurants, services through the lens of a guest or customer. We show the good, the bad, and the ugly...names and places will, of course be hidden to protect the innocent (or guilty). In this episode, the feedback "ask" from a restaurant is a bit confusing... #cx #survey #bestpractices #guestinsight #hospitality #review

So You Want My Feedback? - Series Trailer

In this series, we review the feedback requests from different kinds of businesses - from the perspective of a guest or customer of each business. Among the things we'll get into: Does the "ask" strike the right tone? Is the survey appropriate for the experience provided? Is the survey too long (or too short)?
Blog Post That Started This: "Tell Me What I Want To Hear" https://www.guestinsight.com/feedback-matters-blog-posts/tell-me-what-i-want-to-hear-its-not-about-you-its-about-me
 
#cx #survey #bestpractices #guestinsight #hospitality #reviews

Feedback Matters - Podcast Trailer

What's this podcast all about? All things related to guest & customer experience feedback. Join us for discussions about feedback surveying in general- both from an historical perspective, as well as how it fits into today’s online review fueled purchase economy. We explore survey design best practices, as well as look at the always increasing number of ways to analyze the data that well designed surveys provide. And, we get into some more broad consumer behavior topics like customer and guest experience and loyalty, and, of course online reviews and their influence in consumer purchase decisions.

Hockey and Customer/Guest Loyalty

The story of how the loyalty metric, Fan Value Score, was inspired by the Plus/Minus hockey rating.
 
guestinsight.com
#cx #guestexperience #customerexperience #sportsanalytics #customerloyalty #brandloyalty
 
 
Our Guest/Customer Loyalty Series: Introduction - https://youtu.be/L6Zsbl_CrLM Part 2 - https://youtu.be/jrHb4UuLI9M Part 3 - https://youtu.be/LOLSfmEskN0

Are you getting everything out of your guest experience survey?

What is your guest survey doing for you? How is it integrated into your organization's operations? We recently published a free checklist for hospitality operators to use as a guide to getting the most out of guest feedback. In this episode, we discuss how and why to use it. Whether you're looking to make changes to your current guest feedback solution or are happy with what you have in place, taking a look at the checklist (and watching/listening to this discussion) can add some context to the guest feedback process. #guestexperience #cx #feedback #bestpractices
Get the checklist here: https://subscribepage.io/zi547G