![Feedback Matters](https://pbcdn1.podbean.com/imglogo/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy.png)
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Welcome to Feedback Matters by GuestInsight What’s this podcast all about? All things related to guest & customer experience feedback. Join us for discussions about feedback surveying in general- both from a historical perspective, as well as how it fits into today’s online review fueled purchase economy. We explore survey design best practices, as well as look at the always increasing number of ways to analyze the data that well designed surveys provide. And, we get into some more broad consumer behavior topics like customer and guest experience and loyalty, and, of course online reviews and their influence in consumer purchase decisions.
Episodes
![Are you getting everything out of your guest experience survey?](https://pbcdn1.podbean.com/imglogo/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy_300x300.png)
Tuesday Apr 19, 2022
Are you getting everything out of your guest experience survey?
Tuesday Apr 19, 2022
Tuesday Apr 19, 2022
What is your guest survey doing for you? How is it integrated into your organization's operations? We recently published a free checklist for hospitality operators to use as a guide to getting the most out of guest feedback. In this episode, we discuss how and why to use it. Whether you're looking to make changes to your current guest feedback solution or are happy with what you have in place, taking a look at the checklist (and watching/listening to this discussion) can add some context to the guest feedback process. #guestexperience #cx #feedback #bestpractices
Get the checklist here: https://subscribepage.io/zi547G
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