{"store":{"baseInfo":{"podcastTitle":"Feedback Matters","slug":"feedbackmatters","podcastDescription":"Welcome to Feedback Matters by GuestInsight \n\nWhat’s this podcast all about? All things related to guest & customer experience feedback. Join us for discussions about feedback surveying in general- both from a historical perspective, as well as how it fits into today’s online review fueled purchase economy. \n\nWe explore survey design best practices, as well as look at the always increasing number of ways to analyze the data that well designed surveys provide.\n\nAnd, we get into some more broad consumer behavior topics like customer and guest experience and loyalty, and, of course online reviews and their influence in consumer purchase decisions.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy.png","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy_1200x628.jpg?s=544690759624886bcb65e95bded6fd5c&e=png","podcastUrl":"https://feedbackmatters.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/feedbackmatters/feed.xml","theme":"focuspod","podcastDeepLink":"https://www.podbean.com/pu/pbblog-7dems-bffed2","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":15,"gmtAdjustment":"GMT-05:00","useDaylightTime":1,"value":-5,"text":"(GMT-05:00) Eastern Time (US & Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/New_York"},"podcastDownloads":null,"totalEpisodes":28,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"GuestInsight/Database Sciences","engagementStatsBaseUrl":"https://d1.podbean.com/webplayer_engagement?u=67d2d5327df5e9733a077218","shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-7dems-bffed2-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/feedback-matters/id1585429983","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Ffeedbackmatters.podbean.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog12582610%26podcastIdTag%3D7dems&dfl=https%3A%2F%2Ffeedbackmatters.podbean.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/08y38sdBZnCwwQCvOTOr18","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"dark"},{"id":"Font","val":"Roboto"},{"id":"SecondaryFont","val":"PT Sans"},{"id":"PlayerColor","val":"#FF2C2C"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":"https://www.podbean.com/images/favicon.ico"},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#ffffff"},{"id":"BackgroundImage","val":"https://mcdn.podbean.com/mf/web/akysu67u72urh4uf/feedback_matters_podbean_cover_2_6687494e-f8b6-48a0-b4d9-034738c1d3db.png"},{"id":"BackgroundImageForMobile","val":"https://mcdn.podbean.com/mf/web/f5h6gve4k44a4qtb/feedback_matters_podbean_cover_2_898cd9ae-672f-5675-aadb-9f24f685e060.png"}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"SecondaryPageBackgroundImage","val":"/assets/focuspod-banner-dark.jpg"},{"id":"SecondaryPageBackgroundImageForMobile","val":null}],"episode-list":[{"id":"EpisodeListType","val":"simple-list"},{"id":"EpisodesPerPage","val":8},{"id":"EpisodeStats","val":"hide"}],"navigation":[{"id":"NavigationFontColor","val":"#FFFFFF"},{"id":"NavigationBackgroundColor","val":"#000000"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#ffffff"},{"id":"FooterBackgroundColor","val":"#000000"},{"id":"FooterCopyright","val":"Copyright 2024 All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":null,"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":true,"organizationName":null,"organizationPageLink":null},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://feedbackmatters.podbean.com","apiCommonParams":{"t":"67d2d532","clientSignature":"e9a714a42dac9d1792cd03ba44edc969","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":0,"commentsTotalPage":0,"commentsPage":1,"commentEpisodeId":"pb17852123-jw2ji","episode":{"id":"pb17852123","idTag":"jw2ji","title":"Disappointment","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy_1200x628.jpg?s=544690759624886bcb65e95bded6fd5c&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy.png","previewContent":null,"content":"

Customer/Guest Expectations and the word you don't want to read in your online reviews.

Blog post about Customer/Guest Expectations:

https://www.databasesciences.com/blog/guest-expectation-tricky-business

","publishTimestamp":1634328787,"duration":991,"mediaUrl":"https://mcdn.podbean.com/mf/web/2jgkup/Episode_5_-_Expectatons_-_SD_480pbhf5t.m4a","mediaType":"audio/x-m4a","shareLink":"https://admin5.podbean.com/embed.html?id=pb-jw2ji-11066db","likedCount":null,"deepLink":"https://www.podbean.com/ew/pb-jw2ji-11066db","transcriptUrl":null,"permalink":"/e/disappointment-1634328787/","downloadLink":"https://www.podbean.com/site/EpisodeDownload/PB11066DBJW2JI","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":0,"status":"publish","hasMoreContent":false,"chaptersUrl":null,"explicit":false},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-jw2ji-11066db","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false},"episode":{"id":"pb17852123","idTag":"jw2ji","title":"Disappointment","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy_1200x628.jpg?s=544690759624886bcb65e95bded6fd5c&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy.png","previewContent":null,"content":"

Customer/Guest Expectations and the word you don't want to read in your online reviews.

Blog post about Customer/Guest Expectations:

https://www.databasesciences.com/blog/guest-expectation-tricky-business

Disappointment

Comments (0)