![Feedback Matters](https://pbcdn1.podbean.com/imglogo/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy.png)
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Welcome to Feedback Matters by GuestInsight What’s this podcast all about? All things related to guest & customer experience feedback. Join us for discussions about feedback surveying in general- both from a historical perspective, as well as how it fits into today’s online review fueled purchase economy. We explore survey design best practices, as well as look at the always increasing number of ways to analyze the data that well designed surveys provide. And, we get into some more broad consumer behavior topics like customer and guest experience and loyalty, and, of course online reviews and their influence in consumer purchase decisions.
Episodes
![Feedback Matters Holiday 2021- Year End Wrap Up](https://pbcdn1.podbean.com/imglogo/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy_300x300.png)
Wednesday Dec 29, 2021
Feedback Matters Holiday 2021- Year End Wrap Up
Wednesday Dec 29, 2021
Wednesday Dec 29, 2021
Cheers! Looking back on 2021; some interesting data about travel and hospitality, shopping trends, the PNC Christmas Index, and even a little baseball analytics.
THINK WITH GOOGLE - The Year In Search https://www.thinkwithgoogle.com/consumer-insights/consumer-trends/redefining-normal-in-2021/
PNC CHRISTMAS PRICE INDEX https://www.pnc.com/en/about-pnc/topics/pnc-christmas-price-index.html
LASTING DESIGN EFFECTS OF COVID https://www.nytimes.com/2021/11/23/magazine/covid-design-legacy.html?smid=li-share
#feedback #holidays #trends #2021wrapup #holidayshopping #christmasindex
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