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The story of how the loyalty metric, Fan Value Score, was inspired by the Plus/Minus hockey rating.

guestinsight.com

#cx #guestexperience #customerexperience #sportsanalytics #customerloyalty #brandloyalty

Our Guest/Customer Loyalty Series: Introduction - https://youtu.be/L6Zsbl_CrLM Part 2 - https://youtu.be/jrHb4UuLI9M Part 3 - https://youtu.be/LOLSfmEskN0

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The story of how the loyalty metric, Fan Value Score, was inspired by the Plus/Minus hockey rating.

guestinsight.com

#cx #guestexperience #customerexperience #sportsanalytics #customerloyalty #brandloyalty

Our Guest/Customer Loyalty Series: Introduction - https://youtu.be/L6Zsbl_CrLM Part 2 - https://youtu.be/jrHb4UuLI9M Part 3 - https://youtu.be/LOLSfmEskN0

Hockey and Customer/Guest Loyalty

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