![Feedback Matters](https://pbcdn1.podbean.com/imglogo/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy.png)
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Welcome to Feedback Matters by GuestInsight What’s this podcast all about? All things related to guest & customer experience feedback. Join us for discussions about feedback surveying in general- both from a historical perspective, as well as how it fits into today’s online review fueled purchase economy. We explore survey design best practices, as well as look at the always increasing number of ways to analyze the data that well designed surveys provide. And, we get into some more broad consumer behavior topics like customer and guest experience and loyalty, and, of course online reviews and their influence in consumer purchase decisions.
Episodes
![So You Want My Feedback - Episode 1: What are they asking me to do?](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog12582610/SO_YOU_WANT_MY_FEEDBACK_-_PODCAST_COVER_1__zpwr98_300x300.png)
Friday Jan 19, 2024
So You Want My Feedback - Episode 1: What are they asking me to do?
Friday Jan 19, 2024
Friday Jan 19, 2024
This is the first episode in our So You Want My Feedback? series, in which we review the feedback requests from companies, hotels, restaurants, services through the lens of a guest or customer. We show the good, the bad, and the ugly...names and places will, of course be hidden to protect the innocent (or guilty). In this episode, the feedback "ask" from a restaurant is a bit confusing... #cx #survey #bestpractices #guestinsight #hospitality #review
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