![Feedback Matters](https://pbcdn1.podbean.com/imglogo/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy.png)
267
Downloads
21
Episodes
Welcome to Feedback Matters by GuestInsight What’s this podcast all about? All things related to guest & customer experience feedback. Join us for discussions about feedback surveying in general- both from a historical perspective, as well as how it fits into today’s online review fueled purchase economy. We explore survey design best practices, as well as look at the always increasing number of ways to analyze the data that well designed surveys provide. And, we get into some more broad consumer behavior topics like customer and guest experience and loyalty, and, of course online reviews and their influence in consumer purchase decisions.
Episodes
![So You Want My Feedback - Episode 5: Worldwide Hotel Chain Guest Survey](https://pbcdn1.podbean.com/imglogo/image-logo/12582610/Feedback_Matters_24_Podbean_Image_9mhuiy_300x300.png)
Tuesday Mar 26, 2024
So You Want My Feedback - Episode 5: Worldwide Hotel Chain Guest Survey
Tuesday Mar 26, 2024
Tuesday Mar 26, 2024
In this episode, we review the feedback "ask" from a large multi-national hotel chain.
This is the 5th episode in our So You Want My Feedback? series, in which we review the feedback requests from hotels, restaurants, retailers, and other businesses through the lens of a guest or customer. We believe that if you are involved in a business that asks for feedback from guests or customers, you should regularly give feedback to businesses that you undoubtedly get feedback requests from during the course of your day-to-day routine (both personal & business).
Why? You'll discover elements of feedback loops that resonate with you, those that don't, and how you might think of your own feedback "asks" as more of an evolving process, rather than a "set it and forget it" practice. After all, that survey request you send out is often the last point of contact in the guest experience transaction.
#cx #survey #bestpractices #guestinsight #hospitality #review #guestexperience #surveys
Comments (0)
To leave or reply to comments, please download free Podbean or
No Comments
To leave or reply to comments,
please download free Podbean App.